Privacy Policy of Canyon Code
Canyon Code ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your data when you interact with our online platform, engage with our AI-powered data analytics, custom machine learning model development, natural language processing solutions, predictive analytics for resource management, and intelligent automation services.
We understand the significance of data protection in the artificial intelligence and machine learning industry and adhere to applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant data protection frameworks.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1. Information You Provide Directly to Us
- Contact Information: Such as your name, organization name, email address, phone number, and postal address when you inquire about our services, request a demo, or engage in business correspondence.
- Account Information: If you create an account on our platform, we collect your username, password, and other details necessary to manage your account.
- Service-Related Data: Information you provide when utilizing our AI solutions, which may include data you input for analysis, model training, or processing. This data is handled according to specific contractual agreements and strict security protocols.
- Communications: Records of your communications with us, including customer support inquiries and feedback.
1.2. Information We Collect Automatically
- Usage Data: Information about how you interact with our online platform, such as IP addresses, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used for analytics, personalization, and to understand user behavior. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver and improve our sophisticated AI and machine learning solutions.
- To Provide and Maintain Our Services: Operating our online platform and delivering the AI solutions you have engaged us for, including data analytics, model development, NLP, predictive analytics, and intelligent automation.
- To Improve Our Services: Analyzing usage patterns and feedback to enhance the functionality, performance, and user experience of our AI solutions and online platform.
- To Communicate with You: Responding to inquiries, providing customer support, sending service updates, and sharing relevant information about our offerings.
- For Security and Fraud Prevention: Protecting our online platform, services, and users from unauthorized access, fraud, and other malicious activities.
- For Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
3. Legal Basis for Processing (GDPR)
For individuals within the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it.
- Performance of a Contract: We may process your data to fulfill our contractual obligations with you, such as delivering our AI solutions.
- Legitimate Interests: We may process your data when it is in our legitimate interests, and these interests are not overridden by your data protection rights. This includes improving our services, marketing, and preventing fraud.
- Consent: In some cases, we may process your data based on your explicit consent, which you can withdraw at any time.
- Legal Obligation: We may process your data to comply with legal obligations.
4. Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., hosting, analytics, customer support). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal data for any other purpose with your consent.
5. Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We employ industry-standard encryption, access controls, and regular security audits. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for the purposes set out in this policy, we will securely delete or anonymize it.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following data protection rights concerning your personal information:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Canyon Code
147 Sandstone Way, Suite 600
Calgary, Alberta, T2P 2M7
Canada
Last updated: July 24, 2024